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Refund & Exchange

PRODUCT RETURNS

There are two options for returning a product:

  1. Please send an email to ae-info@ecco.com or call +971 54 581 0670, stating that you would like a refund and wish to organize a courier to collect the products from your home. The charge for this service is AED 20, and the cost will be borne by the customer. Please also include your pick-up address in the email.

  2. Return the item directly to any ECCO store in the United Arab Emirates.

 

PRODUCT RETURN TERMS

• Unworn items may be returned within 7 days from the date of delivery, provided that the goods returned are unused and in their original condition, accompanied by an invoice. You may either organize the return via courier, as per the process described in point 1, or return the item directly to the store, as per point 2.

• If the product(s) were purchased during a promotion or sale, only an exchange is permitted within 7 days from the date of delivery, accompanied by an invoice. No refund will be provided.

• Returns of ruined, worn-out products or those with missing accessories or invoices will not be accepted.

• All products should be packed in their original packaging.

• Only items purchased via ecco.ae are eligible for return.

• The original invoice must be placed in the package.

• The price of the products deemed eligible for a refund, as per the associated terms, will be deposited to your account within 14 business days. It may take up to 14 business days for the refund to appear in your account due to banking procedures.

 

PRODUCT EXCHANGE TERMS

• Eligibility for exchange is limited to size and style. If the product(s) were purchased during a promotion or sale, only an exchange is permitted within 7 days from the date of delivery, accompanied by an invoice. No refund will be provided.

• The only process available for product exchange is a direct exchange at any ECCO store within the United Arab Emirates.

• The original invoice will be required at the point of exchange.

• In case of defective goods, the issue will be handled in accordance with the consumer protection laws of the U.A.E.

 

SHIPMENT

• Your order will be shipped within 4 business days via Aramex.