PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE
In ECCO we respect your privacy and therefore all companies within ECCO (“ECCO Affiliates”) are committed to protect information that identifies or is capable of identifying an individual (“personal data”), which it collects, uses and/or has access to.
How personal data is collected, used and shared depends on which ECCO Affiliates you interact with, and how.
This website, ecco.ae, is provided and controlled by ECCO Middle East A/S with its registered address at Office 6WB 440, Dubai Airport Freezone, Dubai, United Arab Emirates (hereinafter referred to as “we”, “us” and “our”).
This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliate and other terms and conditions applicable to this website, or which you have agreed to as part of interacting with us or another ECCO Affiliate.
Your comments and feedback are always welcome.
1. OUR CONTACT DETAILS
1.1. Identity of the Controller(s) and how to contact the Controller
Unless otherwise specified elsewhere, the legal entity being responsible for the collection and processing of your personal data under this Privacy Policy (the “Controller”) is:
ECCO Middle East
Office 6WB 440
Dubai Airport Freezone
Dubai, UAE
If you have any questions or need to get in contact with us we urge you to contact us through our Customer Care representatives either by;
Phone: +971 54 7756191
E-mail: customerservice.me@ecco.com
Letter: ECCO Middle East A/S, Dubai Airport Freezone, Dubai, United Arab Emirates
2. HOW WE USE COOKIES AND YOUR PERSONAL DATA
When you interact with us we will collect personal data about you, and use it for various purposes, such as operating this website, enabling you to make use of our various services and getting in contact with us etc.
If you are asked to provide information, then it is optional for you to disclose such information. The information might, however, be needed for statutory, contractual or practical reasons. We will always clearly indicate whether the information is mandatory. If you refrain from disclosing information which we deem as mandatory, as a consequence it may be that we will not be able to provide you with the services you have requested.
How we collect and use your personal data depends on how you interact with us, and which services you make use of.
We, like all other ECCO Affiliates, strongly believe in the protection of the personal data in our custody and control, and thus we have implemented what we believe are appropriate technical and organisational security measures to protect this personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.
Below you can read more about how we collect and process your personal data in different situations, including the general categories of personal data being processed; the source of the personal data that we do not directly obtain from you; the purposes for which personal data is being processed; and the legal basis for the processing.
2.1. Cookie Information
This website uses 1st and 3rd party cookies to optimize your user experience, and for statistical and marketing purposes. Read more about the cookies and how you can administer and reject these in our Cookie Declaration.
2.2. When contacting us through Customer Care etc.
When you contact us either through one of our Customer Care representatives, or e-mail us with a comment or questions we will retain and use such information in order to respond to your request. You may be asked for further information that identifies you, such as your name, e-mail address, telephone number and country for the purpose of being able to answer your questions etc. We might also request other information, which might be needed to reply to your request. It is always optional for you what information you chose to provide us with. However, please note that in case we do not have sufficient information to process your request, then it might have as a consequence, that we will not be able to accommodate your request.
We might also request other information including health data, biometric data or special categories of data, if you have made a claim against us, and the information is needed for establishing, exercising or defending the claim.
2.3. When participating in competitions and surveys etc.
Occasionally we may give you the opportunity to participate in competitions, surveys etc. If you choose to participate, then we will be asking you to provide us with certain data. Such data depends on the specific competition or survey etc., but might include your name, e-mail, age, gender, family information, shoe size, other demographic information or information about your interests and purchasing preferences. We use this information for running competitions or surveys etc., but we also use it for general market research purposes and to tailor or improve our websites and service offerings.
3. HOW WE SHARE YOUR PERSONAL DATA WITH OTHERS
In order to make our services available to you, provide you with requested services and support and in general to operate our business, we will have to disclose and transfer your personal data to third parties, such as IT suppliers, marketing agencies, and other relevant service providers.
Please be ensured that we will not sell or rent your personal data to third parties for them to be able to use your personal data for their own direct marketing purposes, unless we have your consent to do so.
When using data processors to process your personal data on our behalf we require, that they only process your personal data in accordance with our instructions. We also require that the data processors signs relevant contracts providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the data processing will meet the requirements of the applicable data protection regulation and ensures an appropriate protection of your rights.
4. CHANGES TO THIS PRIVACY POLICY
We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collecting and processing of your personal data.
This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliates and other terms and conditions applicable to this website or which you have agreed to as part of interacting with us or another ECCO Affiliate.
If you have consented to receive newsletters and other information from us, we will also inform you directly about any updates to this Privacy Policy through e-mail.