Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

At ECCO, we respect your privacy, and therefore, all companies within ECCO (“ECCO Affiliates”) are committed to protecting information that identifies or is capable of identifying an individual (“personal data”), which it collects, uses, and/or has access to.

How personal data is collected, used, and shared depends on which ECCO Affiliates you interact with and how.

This website, ecco.ae, is provided and controlled by ECCO Middle East A/S, with its registered address at Office 6WB 440, Dubai Airport Freezone, Dubai, United Arab Emirates (hereinafter referred to as “we,” “us,” and “our”).

This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliate, and other terms and conditions applicable to this website, or which you have agreed to as part of interacting with us or another ECCO Affiliate.

Your comments and feedback are always welcome.

1. OUR CONTACT DETAILS

1.1. Identity of the Controller(s) and how to contact the Controller

Unless otherwise specified elsewhere, the legal entity responsible for the collection and processing of your personal data under this Privacy Policy (the “Controller”) is:

ECCO Middle East
Office 6WB 440
Dubai Airport Freezone
Dubai, UAE

If you have any questions or need to contact us, we urge you to reach out to our Customer Care representatives either by:

• Phone: +971 54 7756191
• Email: customerservice.me@ecco.com
• Letter: ECCO Middle East A/S, Dubai Airport Freezone, Dubai, United Arab Emirates

2. HOW WE USE COOKIES AND YOUR PERSONAL DATA

When you interact with us, we will collect personal data about you and use it for various purposes, such as operating this website, enabling you to make use of our various services, and getting in contact with us, etc.

If you are asked to provide information, it is optional for you to disclose such information. However, the information might be needed for statutory, contractual, or practical reasons. We will always clearly indicate whether the information is mandatory. If you refrain from disclosing information which we deem mandatory, it may result in our inability to provide you with the services you have requested.

How we collect and use your personal data depends on how you interact with us and which services you make use of.

We, like all other ECCO Affiliates, strongly believe in the protection of the personal data in our custody and control. Therefore, we have implemented what we believe are appropriate technical and organizational security measures to protect this personal data against unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage.

Below, you can read more about how we collect and process your personal data in different situations, including the general categories of personal data being processed, the source of the personal data that we do not directly obtain from you, the purposes for which personal data is being processed, and the legal basis for the processing.

2.1. Cookie Information

This website uses first- and third-party cookies to optimize your user experience and for statistical and marketing purposes. Read more about the cookies and how you can manage and reject them in our Cookie Declaration.

2.2. When contacting us through Customer Care, etc.

When you contact us either through one of our Customer Care representatives or email us with a comment or question, we will retain and use such information in order to respond to your request. You may be asked for further information that identifies you, such as your name, email address, telephone number, and country, in order to assist with your request. We might also request other information, which may be needed to reply to your query. It is always optional for you to provide us with this information. However, please note that if we do not have sufficient information to process your request, we may not be able to accommodate it.

We might also request other information, including health data, biometric data, or special categories of data, if you have made a claim against us and the information is needed to establish, exercise, or defend the claim.

2.3. When participating in competitions and surveys, etc.

Occasionally, we may offer you the opportunity to participate in competitions, surveys, etc. If you choose to participate, we will ask you to provide certain data. Such data depends on the specific competition or survey, but may include your name, email, age, gender, family information, shoe size, other demographic information, or information about your interests and purchasing preferences. We use this information to run competitions or surveys, but we also use it for general market research purposes and to tailor or improve our websites and service offerings.

3. HOW WE SHARE YOUR PERSONAL DATA WITH OTHERS

In order to make our services available to you, provide you with requested services and support, and in general operate our business, we may disclose and transfer your personal data to third parties, such as IT suppliers, marketing agencies, and other relevant service providers.

Please be assured that we will not sell or rent your personal data to third parties for their own direct marketing purposes unless we have your consent to do so.

When using data processors to process your personal data on our behalf, we require that they only process your personal data in accordance with our instructions. We also require that the data processors sign relevant contracts providing sufficient guarantees to implement appropriate technical and organizational measures to meet the requirements of applicable data protection regulations and ensure an appropriate protection of your rights.

4. CHANGES TO THIS PRIVACY POLICY

We reserve the right, at our discretion, to add, modify, or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collection and processing of your personal data.

This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliate and other terms and conditions applicable to this website or which you have agreed to as part of interacting with us or another ECCO Affiliate.

If you have consented to receive newsletters and other information from us, we will also inform you directly about any updates to this Privacy Policy through email.